COVID-19 UPDATE

With the ongoing situation around COVID-19 and our shipping delays, we wanted to share an update with you.

These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.

We are having a hard time catching up with the production, please read all updates below and refer to the procedures.

We are doing everything we can to ensure continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.

Again, we apologize for any delays in getting your order to you. Our production and shipping is impacted by global issues beyond our control, and cause a bit of a wait.

We hope to maintain regular order shipments as best we can, and we appreciate your patience.

We send well wishes to you, your best friend, your family, and loved ones. We encourage everyone to stay safe, continue to take care of one another and share good news.

Stay well!

Shipping Delays/Status

If you received a shipping confirmation

1. Please rest assured that your product is on it's way and will be delivered to you very soon.

2. Follow your tracking (either FedEx or USPS) information - if tracking # is not working, please email and ask for a tracking update.

3. Email us if it's been more than 15 days AFTER SHIPPING CONFIRMATION and your tracking information did not update.

If you did NOT receive a shipping confirmation

1. Check all your email folders (including spam) to make sure you did not receive a shipping confirmation from us.

2. Email us a short note with your order #.

Customer Service

We are currently experiencing extremely high volumes of inquiries and it takes time to get back to each one individually - if you contacted us, please read below.

We've reduced our Support Team to only those able to work from home to protect the health and safety of our employees. Thanks for your patience.

For those of you who contacted us and DID NOT receive a reply:

1. If your question was answered here
Please do not email us again so we can assist other customers. Expect not to receive any reply.

2. If your question was NOT answered here
Please email us with your question and order #.

After you received your product

Please either leave it outside for up to 24h before unboxing it OR clean after delivery following this procedure:

1. Use either disinfecting wipes/sprays, steam with a Steamer or sanitize with alcohol-based products

2. Wash your hands afterwards

3. Enjoy your product

How to contact us?

If the updates above did not provide you with additional information and you still need to contact us, please follow this:


1. Directly reply to Order Confirmation Email you received

2. Or use our contact form AND include your ORDER #